Customer Success Representative (Remote)
About SparcPay
SparcPay is the industry leading provider of digital vendor payments, revolutionizing how property management companies and others handle financial transactions. Replacing outdated paper processes with a web-based mobile friendly app, we eliminate friction to streamline transactions.
We’re growing quickly, have high customer satisfactions ratings and are passionate about innovation – striving to delight our clients with every interaction.
About the Role
We are looking for a Remote Customer Success Representative that will ensure our clients have a great experience with SparcPay by responding to their questions and helping them resolve any operational issues. This will require an individual who has strong communications skills, enjoys working with people and sets exceptionally high standards for delivering customer satisfaction.
The Responsibilities
● Provide exceptional customer service to our clients
● Manage and respond to incoming support requests which may come in through email, phone or chat
● Diagnose issues which may include operator error, environmental issues or technical problems
● Triage support tasks as they come in
● Log support tickets by utilizing our Hubspot CRM
● Build relationships with key clients
● Assist in customer onboarding and training as required
● Be the voice of our clients to Senior Management by collecting general feedback
● Pitch ideas and strategies to advance SparcPay’s vision for the futureThe Requirements
● Well versed in the use of web applications, including interactions with browsers and mobile and desktop operating systems
● Strong troubleshooting skills, able to analyze data and systems to diagnose and correct issues
● Excellent telephone and email communication skills
● Efficient at multi tasking and well organized
● Great problem-solving skills
● Must be able to enjoy working patiently with customers that may not have strong technical skills
● Ability to synthesize data and provide feedback to the product development and sales teams
● A positive and energetic personality willing to go the extra mile to satisfy our clients
Nice to Have:
● Previous customer service experience
● A background in FinTech, or property management accounting
● Experience in a dynamic startup environment
● Experience utilizing a CRM (HubSpot preferred)
● Bilingual English/French
Compensation
Competitive salary commensurate with experience and skills. This is an entry to associate level position but comes with great opportunity for advancement.
Diversity
SparcPay is inclusive, and we celebrate multiple approaches and points of view because we believe diversity drives innovation. We’re building a culture where difference is valued and striving to help everyteam member reach their full potential, as we work together to achieve our corporate goals.